If you wish to permanently close your FuturaBroker account, the process is handled by opening a request ticket. See how it works below.
How to request deletion
Account deletion is not performed automatically by the platform. To request it, follow the step below:
- Open a support ticket stating that you want to delete your account
Our team will review the request and move the process forward.
What if there is a balance in the account?
How the balance is handled depends on the amount available at the time of the request:
💰 Balance above 5 USD
- The amount may be refunded to the customer's account
- A 10% administrative fee will be applied to the refunded amount
🚫 No balance (or balance equal to/below 5 USD)
- The account deletion will be carried out normally, with no need for a refund
Process summary
- Request: made exclusively by opening a ticket
- With a balance above 5 USD: refund of the amount subject to a 10% administrative fee
- No balance: deletion carried out normally
Frequently asked questions
Can I delete my account directly from the platform?
No. Deletion is only done by opening a request ticket with support.
I have a balance in my account. Will I lose that amount?
Not necessarily. If the balance is above 5 USD, the amount may be refunded to your account, with a 10% administrative fee applied.
I have no balance. Can I still delete it?
Yes. If there is no balance in the account, the deletion will be carried out normally.
Need help? Contact our support team.