The Withdraw Funds option only appears on the platform once your account meets all the mandatory requirements. This article covers what you need, the available methods, the limits, and how to solve the most common issues.
Mandatory requirements
The withdrawal option becomes available after your account meets all of the items below:
- ✅ Verified email
- ✅ Complete personal details
- ✅ Approved KYC verification
- ✅ At least 25 trades with real balance
⚠️ While any of these requirements is pending, the withdrawal button remains unavailable.
Where to request
- Open the Profile menu (👤) at the top of the screen.
- Select Withdraw Funds.
- Choose the method, enter the amount and confirm.
- You'll receive a platform notification and an email with the request status.
Withdrawal methods
| Method | Received in | Processing time | Fee | Note |
|---|---|---|---|---|
| PIX (Brazil) | BRL | 3–12 business days | 6.99% | Paid only to the holder's own PIX key (CPF) |
| USDT (TRC20/ERC20) | USDT | 1–12 business days | Network fee | Double-check the network before requesting |
| Bitcoin | BTC | After network confirmations | Network fee | — |
| Neteller | USD/EUR | Shown on the withdrawal screen | Shown on the withdrawal screen | Wallet in your own name |
| Skrill | USD/EUR | Shown on the withdrawal screen | Shown on the withdrawal screen | Wallet in your own name |
🔒 Same-origin rule: for security and compliance, withdrawals are returned to the same account/wallet, same holder, used for the deposit. Third-party accounts or wallets are refused.
Withdrawal limits
| Limit | Value |
|---|---|
| Minimum per withdrawal | $10.00 |
| Maximum per transaction | $1,000.00 |
| Daily maximum (verified accounts) | 1 request |
💡 Reference values — the withdrawal screen always shows the current limits. Higher limits require full KYC verification.
Timing
- Every request goes through a security review before being sent.
- Once approved, credit time depends on the method (for crypto, on network confirmations).
- You can track the status on the withdrawals page and by email.
Common issues and solutions
The "Withdraw Funds" button doesn't appear
- Check that all requirements are met (email, personal details, KYC and the minimum 25 trades).
- Refresh the page after completing each step.
The withdrawal was refused
- Check that the destination is in the same name as the account holder.
- Check that the amount respects the minimum and maximum limits.
- If the problem persists, open a Ticket with the details.
The withdrawal hasn't arrived yet
- Confirm the request was approved on the withdrawals page.
- For crypto, wait for the network confirmations.
- If it persists, open a Ticket with the receipt/request ID.
I entered the wrong destination
- If still pending, cancel the request (when available) and submit it again.
- If already processed, open a Ticket immediately. For crypto, recovery is not guaranteed.
Security
- ✅ Request withdrawals only inside the platform.
- ✅ Always use an account/wallet in the same name as the holder.
- ✅ Never share withdrawal details or codes with anyone.
- ✅ Keep the receipt/ID of every request.
Need help? Our support team is available 24/7. Open a Ticket and we'll get back to you as soon as possible.