KYC (Know Your Customer) verification is a mandatory process that ensures the platform's security and compliance.
Why is it required?
- Prevent fraud and money laundering
- Protect your account against unauthorized access
- Comply with financial regulations
- Ensure a safe environment for everyone
Required documents
Identity document (choose one):
- National ID (RG) (front and back)
- Driver's license (CNH) (front and back)
- Passport (photo page)
Proof of address (issued within the last 3 months):
- Electricity bill
- Water bill
- Phone/internet bill
- Bank statement
- Credit card statement
How to submit your documents
1. Go to the verification area
Go to Settings > Account Verification
2. Upload your documents
- Use sharp, well-lit photos
- Avoid glare and shadows
- Make sure all information is legible
- Accepted formats: JPG, PNG, PDF
3. Take a selfie
- Follow the on-screen instructions
- Keep your face centered
- Good lighting is essential
4. Wait for the review
- Standard process: up to 24 hours
- Business days: faster review
- You will receive an email with the result
Verification status
- 🟡 Pending: Documents under review
- 🟢 Approved: Verification completed successfully
- 🔴 Rejected: Check the reason and resubmit your documents
Common reasons for rejection
- Illegible or low-quality document
- Expired document
- Information does not match your registration
- Old proof of address
- Selfie does not match the document
Limits after verification
Unverified account:
- Deposit: R$ 20,000/month
- Withdrawal: Not allowed
Verified account:
- Deposit: Unlimited
- Withdrawal: R$ 5,000/day
Need help? Contact our support team.