Futura Broker offers personalized support 24 hours a day, 7 days a week, now with the help of the Futura Assistant — a smart assistant that solves most questions instantly and, when needed, forwards your case to our team.
1. Open the Futura Assistant
Tap the Help (?) icon in the navigation bar. On desktop, it's in the side menu; on mobile, tap Menu and then Help.
2. Tell us what you need help with
Choose one of the quick categories — Deposits, Withdrawals, Account verification, Bonuses and promotions, Platform and trading, or Account details —, type your question in the message field or tap the microphone and speak: the audio is transcribed automatically.
3. Chat with the assistant
The Futura Assistant replies instantly, suggests solutions, and may offer options for you to pick with a single tap.
4. Human support, if you need it
If your request requires an agent, the assistant automatically forwards it to our team and opens a support case for you — no forms to fill out. You'll see a message confirming the forwarding; from there, just wait for the reply in the conversation itself.
Track your support cases
Tap My cases to view your tickets, follow the replies, and continue the conversation with the team. You'll receive the reply on the platform itself (with an unread message alert) and also by email. You can have one ongoing case at a time — as soon as the current one is resolved, you can open a new one.
Frequently asked questions
How long does the team take to reply?
The Futura Assistant replies instantly, at any time. When your case is forwarded to a human agent, the reply arrives in the conversation itself as soon as possible — support is available 24 hours a day, 7 days a week. You're also notified by email when there's a new reply.
Can I have more than one open case?
No. You have one ongoing case at a time. As soon as the current one is resolved, you can open a new one through the assistant.
How do I reopen a closed case?
Closed cases are not reopened. If the issue comes back or a new question arises, open a new case through the Futura Assistant — if you like, mention the previous case number to give the team some context.
Is the assistant available 24 hours?
Yes. The Futura Assistant is available 24 hours a day, 7 days a week. For common questions it solves them instantly; when needed, it forwards them to the support team, which is also available at any time.